All sales are final.  Returns will only be accepted if items are damaged or if the wrong size, color, or items were received.  Errors will be validated against the original invoice and order.  Damaged or wrong items must be reported within 3 days of receiving merchandise.  All returns must be returned to us within 30 days.  All returned items must be unaltered, unworn, unwashed with all original tags and labels attached and in the same condition as you received it.  You must have proof of purchase, such as a receipt, for any return to be processed.

If your return does not match all these criteria, we will not be able to process your return.

Orders cannot be changed, modified, or canceled after checkout. We are not liable for customer errors made at the time of purchase.

Processing Returns

If you received a damaged or wrong item, please contact help@droponly.com within 3 days of receiving merchandise.  We will verify initial eligibility for return and if initially eligible will send you a prepaid return shipping label.  When shipping your return to us, include a copy of your packing slip or order number along with the reason for your return.

Mail your return package to:

Drop Only, Inc.

Attn: Online Returns

13915 Corporate Cerritos Drive, Unit B

Cerritos, California 90703

Exchange

We do not offer exchanges currently.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If any returns do not meet the requirements set forth in the return policy, you will be contacted, and the items returned to you.  We reserve the right to refuse a refund if the items have any signs of wash, wear, alteration, or misuse.  You will be responsible for all return shipping charges for merchandise to be returned due to rejection of refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.  You will receive a full refund including the original shipping cost. 

Late or missing refunds

If you haven’t received a refund yet, first check your bank account or contact your credit card company, it may take some time before your refund is officially posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at help@droponly.com.